FAQs

FAQs

If I get into an accident, what should I do?
  • Assess whether you can drive your vehicle. If it can’t be driven safely, tell the police officer where you would like your vehicle repaired, at Domport Auto Body or at another repair shop. Your insurance company will be grateful, as they’ll only have to tow the vehicle once. 

  • If you can safely drive your vehicle, bring it to Domport Auto Body or another collision facility. Make sure they have your insurance information and request that they communicate with your insurance company about the repair process. 

  • Speak with your insurance company directly, informing them of the accident and which repair facility you chose. 

  • If your insurance company has “drive-in claims service,” make sure the company knows where the claims specialist can see your vehicle. You do not have to take part in this service unless your policy specifically states that you must. 

  • Know whose insurance company will be covering the damage. If you were at fault in the accident, your insurance company will cover the damage to all vehicles involved in the accident. If you weren’t at fault, the other party’s insurance will cover the damage to your vehicle. Make sure you try to collect from the other insurance. You will be able to get a rental vehicle and you won’t pay a deductible.
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What are OEM parts?

Original Equipment Manufacturer (OEM) parts are those made by the party who created the parts when the vehicle was new. They are sometimes created by the car company itself (Ford parts in a Ford vehicle), but at other times vehicle companies use other companies’ parts to manufacture their own vehicle. As long as these parts were used in the vehicle’s original assembly, they are considered OEM.

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What are "Aftermarket" parts?

Aftermarket parts are those created and installed after the vehicle was originally manufactured. Sometimes these can be optional upgrades, such as modifications to an engine. At other times, they are used to repair a vehicle in a way that is less expensive than using new OEM parts. Insurers and repairers will call these parts “Quality Replaced Parts.” This is not Domport Auto Body’s practice.

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What are LKQ Parts?

“Like, kind and quality” parts describe a certain class of vehicle parts. They are a sub-category of used vehicle parts, usually just like the ones your vehicle had before it was damaged.

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Do I have to accept used parts?

No, you are under no obligation to accept these parts. Your insurance company is obligated to pay to bring your vehicle back to “pre-loss condition”: not better and not worse. Usually, an insurance company will only bring up using LKQ parts if all parties agree to it. This often only happens when there needs to be cost savings in order to cover or justify all of the repairs.

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Do I have to use the shop my insurance company recommends or can I always take it to Domport Auto Body?

You always have the choice of where to have your vehicle repaired, and the insurance company cannot dictate your decision. Sometimes insurance companies will have special relationships with different auto shops, and they will try to convince you to bring your vehicle to that shop. Be careful about this: these shops will often produce savings for the insurance company at your expense, and your vehicle might not be as safe and well-repaired as it should be.

If your insurance company is trying to pressure you to pick a certain shop, tell the professional claims handlers at Domport Auto Body. We can help you through this process. The insurance adjustor is supposed to close the claim at the lowest cost and keep you satisfied. If you do decide to use the preferred shop, make sure your policy has an “elects to repair” clause. This will make your insurance company responsible if your vehicle loses value because of low-quality repairs.

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Is it necessary to get multiple estimates?

It is not necessary. All you have to do is tell your insurance company where you will be taking your vehicle for repairs. The insurance representative will work with your shop to make sure the repairs are up to par.

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What if the estimate from the insurance company is lower than Domport Auto Body’s estimate?

Often insurance companies will be happy to pay for a proper repair. Discrepancies in the estimate can happen because the appraiser only included obvious damage, while we try to be thorough at Domport Auto Body. Bring the insurance estimate with you, and we’ll explain the differences. We can talk to the insurance company about necessary changes. Usually we can resolve the matter in a simple phone call.

However, some insurance companies will try to refuse to cover necessary repairs and operations. We can help you. Unless you authorize us to perform an inferior repair, we’ll charge storage fees to the insurance company while your vehicle is sitting in our shop. Generally the insurance company will come around and pay for the right repairs.

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What happens if you find more damage?

With today’s complex vehicles, it’s entirely possible to find more damage as the vehicle is disassembled for repairs, damage that isn’t visible during an initial inspection. Domport Auto Body tries to avoid unpleasant surprises by completing a Disassembly for Repair (DFR) process. This enables us to find all of the damage and turn in a thorough estimate.

We will document and discuss any additional damage with you and with your insurance company. The insurance company may decide to see the damage for themselves. We will itemize, authorize, and bill all supplemental charges along with all other repairs.

If the insurance company sends a representative to see the repairs, this can delay the repair process by 2-5 business days. We may also have to order additional parts for the repair, which can lead to more delays.

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What’s a deductible?

A deductible is a certain amount of money the insurance company will “deduct” from the repair bill. Think of it like a co-pay on health insurance. You are responsible for paying this portion of your repair bill. This deductible is chosen by you and the insurance company, usually when you purchase your policy.

Common deductibles include $100, $250, $500 and $1,000. Opting for a high deductible can lower your insurance premium, but you will need to pay this full amount if your car is damaged in an accident.

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How and when do I pay the deductible?

You’ll pay the deductible to Domport Auto Body directly when the repairs have been completed. The insurance company will pay us for the rest.

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Can you save me my deductible?

We can’t, and no honest repair facility can, either. The repair facility’s job is to provide quality repairs. The amount of your deductible has been set between you and the insurance company; we are not a party to that contract. It’s your responsibility to live up to your side of that contract. If we were to manipulate the insurance claim so that you do not have to pay the deductible, that would be at the very least unethical and possibly illegal. However, if you are looking to save money, talk to us and your insurance company. You might be able to make an “appearance allowance” or “cash out” by declining parts of the repair.

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What is the difference between collision insurance and comprehensive insurance coverage?

While both types of insurance cover damage to your vehicle, they vary based on the cause of the damage. Collision insurance often covers damage resulting from an accident, i.e., your vehicle running into another vehicle or object. On the other hand, comprehensive insurance covers other types of damage, such as damage from glass breakage, theft, or vandalism. Review your policy from time to time, and make sure to ask your insurance agent what is and isn’t covered.

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Will my insurance rates go up after my repair?

The short answer is that it depends. Factors such as who was at fault in the accident and what type of accident it was, as well as your driving history more generally, will influence your insurance rates. Ask your insurance agent or a customer service representative for more details, as they can help you understand your policy better than we can.

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Is it hard to match the color of my paint?

We are highly skilled and trained professionals, and we use state-of-the-art equipment to match colors to the manufacturer’s standards. We’ll take the following steps to make sure you’re satisfied with the final paint job:
  • We’ll obtain your vehicle’s paint code from the information label. 

  • Using our computerized paint-mixing system, we’ll find the best match for your paint by searching through the standard color and known variants. Differences in paint lots and between factories can produce subtle variations in what is technically the same color. We’ll find the best match in these different colors. 

  • We’ll start by tinting the paint, though this alone usually isn’t enough to match the color. 

  • We’ll blend the original paint into the fresh paint. By tinting and blending, we can usually produce a virtually perfect match with an invisible transition. 
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Will my personal belongings be safe?

We recommend that you remove valuable personal belongings from your vehicle before you drop it off. While our insurance will cover your vehicle in case of fire, theft, or employee error, it only covers the vehicle itself, not anything extra you may have in it. We will not assume liability for anything else in your vehicle.

Our employees are very honest, but we often have to remove interior parts to repair your vehicle. People make mistakes and things get lost, which leads to hard feelings. Help us preserve your good opinion by removing valuable belongings before you bring the vehicle to us.

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Does Domport Auto Body fix my kind of car?

Yes! Our technicians are trained to repair virtually every vehicle: all makes and models, foreign and domestic. Some of our technicians even specialize in certain makes of vehicles. We have specialists for both European and Asian vehicles.

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Does Domport Auto Body guarantee their work?

Yes! You can enjoy a warranty with every repair. Our repairs are fast and friendly, quality, and they’re guaranteed.

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Will Domport Auto Body repair my car as good as new?

Our technicians believe in producing an “invisible” repair. We will repair your vehicle so that it meets or exceeds manufacturer specifications, and we’ll back it up with a lifetime warranty.

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How much will it cost?

That depends. If you are filing a claim with your insurance company, your insurance company will cover the costs less your deductible. If you are not going through insurance, we’ll provide a detailed estimate so that you know exactly what repairs need to be made and how much they will cost. We’ll explain everything to you before you agree to anything.

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What’s the difference between Domport Auto Body and other body shops?
  • We work with the insurance company; in fact, we specialize in Insurance Claims Handling. We’ll make sure your claim is expedited and handled efficiently. 

  • Every repair comes with a warranty. 

  • We make sure our collision technicians are certified through continuing education. Expect the technicians who work on your vehicle to be certified in the following: 
                    o Brakes
                    o Mechanical
                    o Refinishing
                    o Structural Correction
                    o Welding
                    o Wheel Alignment

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Will Domport Auto Body coordinate a rental car for me?

Certainly! We’ll speak with a rental agency. They’ll pick you up at our shop when you drop your vehicle off.
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