Your Car, Your Choice!
Don't be steered into another accident by your insurance company or the other parties’ insurance company. Did you know some insurance companies have ownership in some shops? Makes you wonder who the customer really is. Domport Auto Body does not participate in many of the repair networks because of the concessions or stipulations in the contracts which generally leads to a lower cost/lower quality repair. We believe we have a responsibility to the vehicle owner, who is ultimately our customer, not the insurance company. The reason insurance companies use these different word tracks is that the state does not allow insurance companies to direct or "steer" customers to a particular shop (or they are not supposed to), so they have come up with the following word tracks to intimidate the customer into thinking they have to do what the insurance company says or they will not pay the claim. Some companies also have bonus programs for employees that steer claims to the networks, so don't think that they have your best interest in mind (they may be attempting to hit a bonus quota).
These are often heard phrases from Insurance Companies when you want to bring your vehicle to Domport Auto Body or any shop that is not on their "List", and what our response is....
Don't be manipulated by the word tracks.
1. "They are not one of our network shops and they are not on our list, we can't guarantee the repairs"
2. "If you use them, we can't get an adjuster out for several days, if you take it to our network shop we will have someone start on it right away".
3. "If you use that shop you will have to pay for your rental out of pocket"
4. "They charge more than the prevailing rate and you will have to pay the difference in repair cost "
5. "Claims take longer to settle if you use them"
These are just a few of the word tracks used to manipulate the customer into using a specific repair facility. Be careful it's your vehicle, your investment; you have the right to make the choice on who repairs your vehicle.
We would be more than happy to assist you in the claims process. The truth is we work with about every company out there, more importantly we do not lose sight of who the customer is. We realize the investment that you have in your vehicle, and we want to make sure the value of your investment is not diminished through poor quality visible repairs.
Ask us what insurance companies we recommend, we always prefer companies that have local agents that can meet with you face to face, we are not a fan of most of the internet based insurance policies, BEWARE you get what you pay for and you do not realize the value of a good company until you have a claim.